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Teleconsultation with Healthway Medical

No more long queues or tiring trips to the doctor when you would rather be resting in bed! With teleconsultation, you can access quality healthcare anytime, anywhere. If you need medication, we deliver it directly to your doorstep.

Simply download the Healthway Medical app to speak with your GP, Paediatrician or Psychologist. It truly is convenience at the touch of a button, with a range of trusted doctors and specialists available on the app.

Tele-consultation Hours

Monday to Sunday, 08:00 am to 08:00 pm*

*Child specialists and psychologist tele-consultations are appointment-based.

Services

We treat a wide variety of common illnesses such as cough and cold, as well as chronic disease management. MC and medication will also be provided

We have a diverse range of experienced paediatricians who are trained in many sub-specialty areas.
Have a private and discreet consultation with our licensed psychologist.

Consult our Japanese-speaking GP doctors.

What conditions can tele-medicine treat?

Common Illnesses

  • Vomiting

  • Flu or Cold
  • Cold Sores
  • Sinusitis
  • Red Eye
  • Cough, Sore Throat or Laryngitis
  • Diarrhoea
  • Rash and Skin Conditions
  • Headaches, Giddiness or Dizziness
  • Sexual Health

Chronic Conditions

For conditions that are not stated above, our doctor will assess your medical history and symptoms to determine if your condition is suitable for teleconsultation.

Frequently Asked Questions

  1. This is applicable for existing users who have created a Healthway Medical account, but are new to the Apple sign-in feature, and would like to sign in using an existing Apple ID.
  2. Once you have clicked on the Apple sign-in button, a pop-up will request to “Share My Email”. Please enable this request to proceed with the sign-in process.
  1. Go to your iPhone Settings.
  2. Select your Name.
  3. Select “Password & Security”.
  4. Select “Apps using Apple ID”.
  5. Select the app “Healthway Medical”.
  6. Select “Stop using Apple ID” for the app.
For future logins to the Healthway Medical app, please refrain from selecting “Hide My Email” as any existing Healthway Medical account logged in with your Apple ID will not be detected.

Our video consultation service is suitable for patients with non-emergency illnesses.

Common Illnesses: Fever, Cough, sore throat, or laryngitis, Diarrhoea, Vomiting, Flu, Cold, Sinusitis, Rash and skin conditions, Cold sores, Headache, Giddiness / Dizziness and Red eye

Chronic Conditions: Diabetes, Hypertension, Hyperlipidemia, and other secondary diseases which may arise from the chronic disease conditions mentioned the above (e.g. Ischemic Disease, Peripheral Artery Disease etc.)

The doctor will assess your history, current symptoms, and any other available information to determine if your condition is suitable for a video consultation.

Currently, our platform accepts online payment via VISA, MasterCard, and AMEX.
No. Our service is real-time. You can select your preferred doctor and proceed with the consultation.
The service is available Mon – Fri, 8:30am – 9:00pm.
The services offered through our platform are non-refundable.
Unfortunately, at this point, the service cannot be offered outside Singapore.
Please create a separate account for your family member.
Yes. After the video consultation, the referral letter will be sent to you by email, if the doctor has issued them.
Yes. After the video consultation, an electronic medical certificate will be sent to you by email, if the doctor has issued one for you.
Yes. Your visit details will all be available under the “Visits” section in the app.

Major insurance companies may provide plans that cover medical consultations through video call.

Please check with your insurance provider if your plan covers this.

  • For self-collection, please proceed to the clinic assigned to you during their opening hours.
  • Bring along your NRIC/FIN card or passport for authentication purposes. This is to ensure that the medication package is collected by the correct patient.
  • Upon collection of your medication package, do check to ensure that the name on the medication package is correct.
Important note: 1. The Clinic reserves the right not to release the medication package if the authentication steps mentioned above fail. 2. Do head down to the clinics within 7 working days from the date of purchase, failing which, the medication will be discarded. No refunds will be given for discarded medications.
Once your consultation is complete, you will be charged the final amount to your credit card. If there is medication prescribed, these will be delivered to you.
You will be able to resume the video call with the doctor through the app.
We ensure all data is safe and secure by using industry standard security technology and practices to safeguard your accounts from any unauthorised access. This means that each time you access the App and enter your log on details, you will be securely connected to our servers.
All items or services provided are non-exchangeable nor refundable
Our delivery timings are Monday to Friday between 10am–10pm. There will be no delivery on Saturdays, Sundays, Public Holidays, and eve of the following major Public Holidays – New Year, Chinese New Year, Christmas.
We deliver to anywhere with a valid local address within mainland Singapore, excluding restricted zones, offshore islands and secured areas. An additional fee of $10 will be charged for delivery to Jurong Island and Sentosa.